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FAQs


 

 

Q: When will I receive my order?
A: Your order will be processed and shipped within 5-7 business days during non-sales and 7-10 business days during high volume sales and holidays (Such as Black Friday and Christmas, etc.). Once an order is shipped you will receive a shipping notification via the email you provided. There may be delays due to COVID-19 and to high volume. All shipping prices are calculated at checkout for domestic orders. Due to COVID-19 we will not be shipping internationally at this time. For any additional questions regarding the shipping please defer to the shipping policy.

Q: My ears are sensitive; can I wear your earrings?
A: Some earrings may be made from wood and finished with acrylic paints or wood stain and varnish. The backings and hooks are standard findings that are found in most costume jewelry. They are made from metal which is both nickel and lead free.  If you have allergies or sensitivities to costume jewelry you can replace the hooks with findings of your own or wear at your own risk.

Q: Do you offer wholesale pricing?
A: We do not offer wholesale at this time

Q: I received the wrong earrings/wrong color/damaged earrings.  What do I do?
A: Contact us for replacement options within 48hrs of receiving your order.  Include the name and email address and order number you used to place your order.

Q: I received an extra product I did not order.  How can I send them back?
A: All orders include a free gift from us, returns are not necessary and there are no exchanges.  Enjoy and thank you for your purchase!

Q: Do you offer clip-on earrings?
A: Currently all earring styles are for pierced ears only. We are looking into clip-on options in the near future.